As we face this unique moment in history in unison, our team at Emporium Collections is thinking of you, our valued guests, and wishing you health and safety.
At all times, and especially in this uncertain climate, we want to assure you that your safety and wellbeing, and that of our team, is our highest priority.
We are continuing to monitor and react to the coronavirus (COVID-19) situation as it evolves, and we remain steadfast in our commitment to provide every guest, partner and employee with the highest standard of services and care.
We feel short of words as the travel industry goes through a coma amidst the ongoing Covid-19 crisis but rest assured, we’re working closely with all our partner hotels to do everything we can for all Emporium Collections members. We would like to offer our heartfelt thanks to you all for your continued patience and understanding, and to our team for their tireless efforts in rearranging, rebooking and support.
As you would expect from us, our global response team has enhanced our already robust cleaning and hygiene standards using the latest COVID-19 guidance from global and governmental health bodies.
In addition, Emporium Collection and its partners are committed to providing our guests with travel planning flexibility as this situation continues to change.
Please be aware that we have further updated our travel policy and will be waiving our change and cancellation fees across our entire portfolio as follows:
All guests with reservations for arrival on or before April 30, 2020, will be allowed to change or cancel without charge from Emporium Collection and its partners. This includes advance purchase rate and other pre-paid reservations. For bookings beyond April 30, 2020 we want to remind you of the flexibility already built into our rates and packages that allow our guests to amend travel plans as necessary.
All new reservations booked between March 16, 2020, and April 30, 2020, for arrival on or before September 30, 2020, can be changed or cancelled without charge by Emporium Collection and its partners up to 7 days prior to arrival. This includes advance purchase rate and other pre-paid reservations.
For full details and to make arrangements, please contact us.
We strongly advise that all of our guests review the World Health Organization recommendations for self-protection and travel health notices related to the outbreak—they can be found here.